Head of Digital Asset Customer Service at LevelField Bank
Redefine Banking with Us
LevelField Bank, an FDIC-insured community bank, is transforming the financial landscape by prioritizing innovation and embracing the possibilities of digital assets. We are seeking a dynamic, customer-focused professional to lead our Digital Asset Customer Service team and help shape the future of banking. If you’re passionate about delivering exceptional experiences and are familiar with the world of digital assets, this is your opportunity to make an impact.
Your Role
As Head of Digital Asset Customer Service, working under direction of the Chief Operating Officer, you will lead a team that supports our customers through their interactions with the bank’s digital assets products and services. Your team will be the customer service face of LevelField Bank, guiding our customers through their digital asset journey. You will represent our mission to integrate digital assets into mainstream banking, ensuring every interaction leaves a lasting, positive impression.
Locations: Houston, TX
Key Responsibilities
Champion Our Brand: Embody LevelField’s innovative culture, fostering trust and enthusiasm for our cutting-edge banking solutions.
Drive Client Success: Teams serves as the primary point of contact for customers requiring assistance with digital asset produces and hence a comprehensive understanding of the products and services is required.
Streamline Resolutions: Guide customers through problem resolution with a seamless, client-first approach.
Gather Insights: Continually assess the customer activity and partner with product development to continually improve the customer experience so that the customer does not require support except in non-standard instances.
Leadership: Lead, mentor, and grow the Digital Asset Customer Service team.
Additional Responsibilities
Stay Ahead of Trends: Keep up with the fast-paced worlds of digital assets, blockchain technology, and innovative banking solutions.
Continuous Improvement: Collaborate with the team to develop and execute strategies to improve the department.
Think Like an Owner: Contribute ideas to improve processes, enhance customer experiences, and drive the bank’s growth.
Qualifications
Minimum of 5 years industry experience; 3+ years in a customer service/on-boarding or similar role;
At least 3+ years of people management experience.
Willingness to work flexible working hours, as required.
Ability to lead, prioritize and execute on multiple simultaneous priorities and initiatives
Excellent verbal and written communication skills
Passion for revolutionizing banking and embracing innovation.
Strong interpersonal skills with a commitment to delivering exceptional customer experiences.
A team-oriented mindset with a drive to build something extraordinary.
Additional Requirements:
BS or BA preferred
Why Join LevelField Bank?
Be a Pioneer: Join a forward-thinking bank at the forefront of digital asset integration, with opportunities to shape the future of finance.
Growth Opportunities: As an early team member, you’ll have significant potential for career advancement in a rapidly growing organization.
Vibrant Culture: Thrive in a collaborative, innovative workplace that values your contributions and celebrates success.
Competitive Compensation: Enjoy a base salary of $80,000–$110,000, discretionary bonuses, stock options, 401(k), medical insurance, and additional benefits.
Apply Today
Ready to redefine banking with us? Apply now to join LevelField Bank and be part of a movement that’s transforming the industry.
Note: This job description provides a general overview of the role and is not an exhaustive list of duties or requirements. LevelField Bank is an equal opportunity employer committed to diversity and inclusion.
Private Client Services Representative - LevelField Bank
Redefine Banking with Us
LevelField Bank, an FDIC-insured community bank, is transforming the financial landscape by prioritizing innovation and embracing the possibilities of digital assets. We are seeking dynamic, customer-focused professionals to join our Private Client Services (PCS) team and help shape the future of banking. If you’re passionate about delivering exceptional experiences and eager to dive into the world of digital assets, this is your opportunity to make an impact.
Your Role
As a Private Client Services Representative, you will be the face of LevelField Bank, guiding high-value commercial and individual clients through their banking journey. You will represent our mission to integrate digital assets into mainstream banking, ensuring every interaction leaves a lasting, positive impression. Whether you are a generalist or a specialist in one of our key verticals, you will have the chance to grow, innovate, and contribute to a bank that is redefining the industry.
Open Roles
General Banking Representative: Master our full suite of products and services to deliver tailored solutions for diverse clients.
Bitcoin Mining Industry Specialist: Leverage deep knowledge of the Bitcoin mining sector to support clients in this rapidly evolving space.
Digital Asset Specialist: Become an expert in digital assets, helping clients navigate bank products and services designed for those interested in cryptocurrencies and digital assets.
Cannabis Industry Specialist: Serve clients in the cannabis industry with specialized banking solutions tailored to their unique needs.
Locations: Houston, TX or Chicago, IL
Key Responsibilities
Champion Our Brand: Embody LevelField’s innovative culture, fostering trust and enthusiasm for our cutting-edge banking solutions.
Drive Client Success: Serve as the primary point of contact for key clients, identifying their needs and aligning them with our products and services.
Streamline Onboarding: Guide clients through account opening and product selection with a seamless, client-first approach.
Gather Insights: Actively solicit client feedback to enhance the customer experience and inform product development.
Specialize and Connect: For specialist roles, develop deep industry knowledge and build relationships that drive both client success and market insights.
Additional Responsibilities
Stay Ahead of Trends: Keep up with the fast-paced worlds of digital assets, blockchain technology, and innovative banking solutions.
Prospect Strategically: Collaborate with the team to develop and execute strategies that attract new clients and expand our reach.
Think Like an Owner: Contribute ideas to improve processes, enhance customer experiences, and drive the bank’s growth.
Qualifications
Passion for revolutionizing banking and embracing digital asset innovation.
Strong interpersonal skills with a commitment to delivering exceptional customer experiences.
For specialist roles, experience or knowledge in digital assets, Bitcoin mining, or the cannabis industry.
Banking experience is preferred but not mandatory, depending on the role—curiosity and a willingness to learn are essential.
A team-oriented mindset with a drive to build something extraordinary.
Why Join LevelField Bank?
Be a Pioneer: Join a forward-thinking bank at the forefront of digital asset integration, with opportunities to shape the future of finance.
Growth Opportunities: As an early team member, you’ll have significant potential for career advancement in a rapidly growing organization.
Vibrant Culture: Thrive in a collaborative, innovative workplace that values your contributions and celebrates success.
Competitive Compensation: Enjoy a base salary of $80,000–$120,000, discretionary bonuses, stock options, 401(k), medical insurance, and additional benefits.
Apply Today
Ready to redefine banking with us? Apply now to join LevelField Bank’s Private Client Services team and be part of a movement that’s transforming the industry.
Note: This job description provides a general overview of the role and is not an exhaustive list of duties or requirements. LevelField Bank is an equal opportunity employer committed to diversity and inclusion.